ROUTING ACTIVE

LATENCY: 14ms

STREAM: TICKET INGESTACCURACY: 96.5%

AUTOMATED TICKET DISPATCH

Route support tickets and streamline workflows instantly.

Configure routing rules, automate ticket categorization, and reduce response times with our lightweight Streamlit engine.

Select Department

View Features

Fast Setup

Scalable

Real-time

ROUTR // V100 ENGINE

READY

Routing Match96.5%

Confidence Score

Queue Load78.2%

Capacity Utilization

Live Ingest1s Window

.19

High

.34

Med

.88

Low

.12

Med

.75

High

ROUTR_CONFIG.XML

<config xmlns="http://www.w3.org/1999/xhtml">
  <rule id="ROUTR_TICKET_V100">
    <field name="DEPT">technical_support</field>
    <field name="PRIORITY">high</field>
    <field name="ACTION">auto_assign</field>
    <value name="CONFIDENCE">96.5</value>
  </rule>
</config>

Routing Pipeline

Automate ticket flow in 4 steps

Define rules, map departments, connect your helpdesk, and launch your automated routing engine.

routr-engine v1.0.0 — stage_1.sh

Status: LiveActive

PHASE 01 OF 04

Set Routing Rules

Configure your ticket categorization logic using our intuitive rule builder.

Keyword-based ticket analysis

Custom priority threshold settings

Automated language detection

routing_rules_v1.json

{
  "rule_name": "billing_inquiry",
  "keywords": ["invoice", "refund"],
  "target": "finance_team"
}

Rules Count

12 Active

Accuracy

99.2%

Latency

<50ms

Need help configuring your routing rules?

View Documentation

Contact Support

Routing Architecture

Automated Support Routing

Streamline your support operations with intelligent ticket categorization and automated dispatch built for growing teams.

TICKET INGEST

STREAM: ACTIVE

Smart Categorization

Automatically sort incoming support tickets by intent, urgency, and topic using our lightweight Streamlit engine.

Routing Accuracy99.4%

Real-time ticket intent analysis

Automated priority tagging

Instant department dispatch

Live Ticket StreamRUN #4082

10:42:01 Ticket #882 routed12ms

10:42:03 Priority tag applied16ms

10:42:05 Dispatch confirmed9ms

ADMIN CONTROLS

CONFIG: READY

Zero-Code Admin

Configure routing rules and department workflows through an intuitive interface without writing custom code.

Setup Efficiency18.2ms

Drag-and-drop rule builder

Custom routing logic triggers

Automated workflow updates

Workflow EngineSTABLE

Throughput2,480 req/s

Error Rate0.00%

SYSTEM SCALE

PIPELINE: SYNCD

Scalable Dispatch

Maintain consistent service quality as your business grows with automated ticket distribution across teams.

Dispatch Rate99.8%

Native CRM & Slack integration

One-click team load balancing

Instant escalation alerts

Dispatch Suite124/124 PASS

All routing rules100% Active

Need custom routing rules?

Configure your support workflow and team assignments in minutes with our Streamlit interface.

View Features Get Started

Operational Metrics

Proven Support Impact

ROUTR transforms your support operations by automating ticket dispatch, reducing manual triage, and accelerating resolution times for teams of any size.

Engine

Streamlit

Routing

Automated

Reliability

High Scale

Status

Live

Response Time

Real-time

Automated routing cuts wait times by dispatching tickets to the right team instantly.

Impact Metric

-65% Avg

95% Faster First Response95%

Resolution Speed

Optimized

Direct routing to subject matter experts eliminates internal ticket bouncing.

Impact Metric

4.2x Faster

92% Efficiency Gain92%

Manual Triage

Automated

Streamlit-powered logic handles categorization, freeing your team for complex issues.

Impact Metric

-88% Load

98% Automation Accuracy98%

Team Throughput

Scalable

Handle higher ticket volumes without increasing headcount or sacrificing quality.

Impact Metric

+120% Vol

90% Higher Capacity90%

Streamline Your Support

Deploy ROUTR to start routing tickets automatically and improve team efficiency today.

AUTOMATED TICKET ROUTING

Streamline your support workflow today

ROUTR automatically categorizes incoming support tickets and directs them to the right team. Reduce manual effort and improve response times with our simple, scalable Streamlit-based routing engine.

Automated ticket categorization

Reduced manual triage overhead

Faster response times for users

Scalable multi-department routing

Routing Setup

FAST DEPLOY

Connect System

Link your support desk in seconds

Define Rules

Set routing logic for departments

Auto-Dispatch

Tickets route to agents instantly

Need help?Talk to our team

Automated ticket routing for high-velocity support teams. Streamline your workflow with intelligent dispatch.

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